Comprehensive FAQs

We recommend booking as early as possible once your itinerary is confirmed, especially during high-demand periods like cherry blossom season, autumn leaves, holidays, or major exhibitions. Generally, booking at least 7 days in advance is advised, and 2-3 days for airport transfers. Actual availability is subject to the ARAJIN booking page and customer service confirmation.

Charter fees are usually calculated based on time or distance, covering the vehicle, driver service, and basic fuel. Highway tolls, parking fees, overtime, or special requests may be charged separately. As each itinerary is unique, actual prices require a custom quote. Please refer to our booking page and specialist's reply.

Yes. We provide Kansai airport transfers, Osaka city one-way transfers, and inter-city point-to-point services. You don't necessarily have to book for a full day. Vehicle arrangements and fees are subject to our customer service reply.

We track actual arrival times using your flight information. If delayed, the driver will adjust the pickup time accordingly. Waiting times and related policies are based on your booking confirmation.

If the day's schedule and vehicle dispatch allow, routes or stops can be adjusted. Extra distance or time will incur additional fees. Adjustments and fee standards are subject to our company's evaluation.

We primarily serve English and Chinese-speaking travelers. Support in Chinese, English, or Japanese can be arranged upon request (subject to availability). Driver language arrangements will be detailed in your booking confirmation.

You can request a specific driver during booking. If their schedule permits, we will arrange it, which may incur a designation fee. Actual arrangements and fees will be confirmed upon booking.

The fee only covers the vehicle and driver service. Attraction tickets, meals, and personal expenses must be paid by the traveler. Please specify if you need assistance with bookings when making your reservation.

Infant or child safety seats can be arranged upon request. Please inform us of the child's age, height/weight, and the number of seats needed during booking. Arrangements and fees will be confirmed in your quote.

Luggage capacity varies by vehicle type. We recommend providing the number and size of your luggage during booking so we can arrange the appropriate vehicle. Final arrangements are subject to company evaluation.

Tipping is generally not mandatory for charter services in Japan. If you are satisfied with the service, you may tip the driver entirely at your own discretion.

We offer hourly charter services, commonly ranging from 4 hours, 8 hours, or customized hours within a 10-hour day. Available hours and prices will be quoted by our specialist based on your itinerary.

If the trip exceeds the originally booked time, an overtime fee will be charged based on the actual extended time. Overtime rates and calculations will be outlined in your quote and booking confirmation.

Yes. We offer business transfers, corporate tours, exhibition receptions, and premium exclusive transport services, with flexible itineraries to meet corporate needs. Details and fees require a custom quote.

Payment methods depend on the booking details and service type, usually provided after itinerary confirmation. Actual payment methods and timelines are subject to the booking page and our official notice.

A charter is an advance reservation private car service with pre-arranged drivers, vehicles, and itineraries. It offers clear pricing and high flexibility, making it ideal for airport transfers, family trips, and business receptions.

We offer custom itinerary planning based on your needs, including route scheduling, stay durations, and overall pacing. This service incurs an additional planning fee. Details and costs are subject to specialist evaluation.

We can assist with booking certain restaurants, attractions, or experiences to save you time. A service fee may apply. Available bookings and fees will be evaluated and confirmed by our specialist.

Yes. We can arrange transport during early morning or late night hours, but this may incur additional fees due to driver scheduling and traffic variations. Available times and fees will be confirmed in your quote.

Cancellation policies vary based on the booking time and service type. Canceling close to the departure date may incur fees. Detailed cancellation terms will be provided in your booking confirmation.